Privacy Policy
Bramble & Sons Plumbing (“we,” “us,” or “our”) operates brambleplumbing.com and provides residential plumbing repair, installation, drain, gas and remodel services in Plymouth County, Massachusetts. This policy explains what we collect, how we use it, and your choices.
Information We Collect
Information you give us. Name, email address, phone number, service address, and details about the work you’re requesting, submitted through forms on this site, by phone, or in the course of the services.
Payment information. Processed by our payment provider. We do not store full card numbers on our systems.
Information collected automatically. IP address, browser type, device type, pages visited, and referring URL, gathered through standard web analytics.
How We Use Your Information
- To provide estimates and perform the services you’ve requested
- To communicate with you about scheduling, arrival times, and your account
- To send service-related text messages and emails you have opted into
- To process payments
- To improve our website and services
- To comply with legal obligations
Mobile Information and SMS
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted.
Text messaging originator opt-in data and consent will not be shared with any third parties.
If you opt in to receive text messages from us, we use your mobile number solely to send messages related to the service you requested. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance.
How We Share Information
We share information only in these circumstances:
- Service providers. Vendors and subcontractors who support delivery of our services — scheduling software, payment processing, customer support — bound by confidentiality obligations and permitted to use the information only to perform those services.
- Legal requirements. When required by law, regulation, subpoena, or legal process.
- Business transfer. In connection with a merger, acquisition, or sale of assets, with notice to you.
We do not sell your personal information. We do not share mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
Data Retention
We retain your information for as long as your account is active and as needed to provide services, then as required to comply with legal obligations, resolve disputes, and enforce agreements.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by emailing us at the address below. You may unsubscribe from marketing emails using the link in any message, and opt out of text messages by replying STOP.
Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR, including the right to know what information we hold, to request deletion, and to opt out of sale of personal information. We do not sell personal information.
Children’s Privacy
Our services are directed to property owners and are not intended for anyone under 18. We do not knowingly collect information from children.
Cookies
We use cookies and similar technologies for basic site functionality and analytics. You can disable cookies in your browser settings, though parts of the site may not function properly.
Changes to This Policy
We may update this policy. Material changes will be posted here with an updated date.
Contact Us
Bramble & Sons Plumbing
Plymouth, MA 02360
hello@brambleplumbing.com
(508) 555-0119